From the way Job's friends tried to console him, we learn a basic principle about giving comfort to others in their suffering: A comforter's ability to help is not so much his talent for using words as it is his capacity to be sympathetic. That's the type of understanding Job longed for when his friends began trying to correct him.
Dr. Paul Brand has beautifully expressed this truth in his book Fearfully and Wonderfully Made. He writes: "When I ask patients and their families, 'Who helped you in your suffering?' I hear a strange, imprecise answer. The person described rarely has smooth answers and a winsome, effervescent personality. It is someone quiet, understanding, who listens more than talks, who does not judge or even offer much advice. 'A sense of patience.' 'Someone there when I needed him.' A hand to hold. An understanding, bewildered hug. A shared lump in the throat."
Sometimes, in trying so hard to say the right thing, we forget that the language of feeling speaks much louder than our words. There are times when the best thing we can do is "weep with those who weep" (Romans 12:15).
Helping others in distress begins when we share their pain (2 Corinthians 1:3-4). —MRD II — Mart De Haan
Lord, keep me merciful and kind,
With You, O Christ, first in my mind;
Teach me to feel another's woe,
And mercy to all people show. —Brandt
Sympathy is two hearts tugging at one load.